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1. ABOUT DELIVERY
Our delivery-included service takes 2-3 working days to most UK postcodes.
| STANDARD DELIVERY | ||
| Order placed on: | Delivered to you on: | |
| Monday | Before 11 am | Wednesday |
| After 11 am | Thursday | |
| Tuesday | Before 11 am | Thursday |
| After 11 am | Friday | |
| Wednesday | Before 11 am | Friday |
| After 11 am | Monday | |
| Thursday | Before 11 am | Monday |
| After 11 am | Tuesday | |
| Friday | Before 11 am | Tuesday |
| After 11 am | Wednesday | |
| Weekend | At any time | Wednesday |
| EXPRESS DELIVERY | ||
| Order placed on: | Delivered to you on: | |
| Monday | Before 11 am | Tuesday |
| After 11 am | Wednesday | |
| Tuesday | Before 11 am | Wednesday |
| After 11 am | Thursday | |
| Wednesday | Before 11 am | Thursday |
| After 11 am | Friday | |
| Thursday | Before 11 am | Friday |
| After 11 am | Monday | |
| Friday | Before 11 am | Monday |
| After 11 am | Tuesday | |
| Weekend | At any time | Tuesday |
Please note that whilst we do everything we can to arrange your delivery in the fastest time possible, we use a third-party company and as such, are unable to affect the transit times directly.
You can track the progress of your delivery online by clicking on the link provided in the email sent to you by Palletways once they receive your goods. (Don’t forget to check your spam/junk folder).
We strongly advise you not to book contractors or builders to carry out work until after your goods have arrived as we cannot be held responsible for any unexpected delays that may occur.
YES. Shop Granite Setts deliver directly to the desired location throughout the UK
Deliveries are generally made between 9 am and 6 pm in most cases but may, as an exception, be made outside of these hours.
Delivery will be made on a large 18-tonne vehicle (approximate dimensions – 10m long, 2.8m wide and 4m high). Please check you have enough access to suit this size of vehicle at your delivery point and ensure the road approaching your property is suitable for an 18-tonne pallet truck vehicle and has no weight restrictions, there are no low hanging branches, trees or obstacles (including parked cars), which may cause damage to, or obstruct delivery vehicles. Please advise us of any constraints which may restrict access to your delivery address.
All our deliveries are made by third party hauliers on a pallet truck using tailgate and pump-lift assist and are always kerbside drops. They will not be on a Hiab vehicle, so cannot be craned off.
The driver will unload using a tail-lift offload and will push/pull the goods into position with a manual pump truck. This operation can only be done on a solid, flat, level surface with no grass, sand or gravel, i.e. tarmac, block paving or concrete. Ensure the delivery area is solid enough to take the weight of a pallet truck carrying up to one tonne crates.
The driver will try to place the pallet as near to your property as possible, but it is at their discretion, taking into consideration health and safety regulations, whether it is left kerbside, on your property or at the nearest suitable point.
Please note that redelivery charges will be applied if your access is not suitable, according to these instructions.
YES. Our standard delivery-included service takes 2-3 working days. However, should you wish to have an urgent express delivery, our checkout process will allow you to select that option with an additional charge.
Yes. Special delivery on Saturday can be arranged. Should you require a Saturday delivery, please contact us. This service involves an extra fee.
YES. If you require one, please contact us before placing your order. An extra fee will apply.
YES. Should you require a delivery later than our 2-3 working days standard delivery, please request one in the delivery instructions field when placing the order or get in touch with us so we can arrange a suitable date for your delivery.
Please ensure that you will be available to receive and sign for your order. If this isn’t possible, please let us know and special arrangements can be made to deliver your order without being signed for or you can request this in the delivery instructions field on the order form.
YES. It can be arranged but, given that our standard deliveries are a kerbside drop only, an extra cost will apply. Please contact us so we can accommodate the delivery to your special requirements.
2. ABOUT RETURNS
YES. If you are not happy with the product, you can return it within 30 calendar days after delivery.
You have 30 calendar days after delivery.
YES. Your item must be unused, in the same condition that you received it and in the original packaging.
YES. We use a third party for deliveries so we cannot refund the cost of delivery to your property, neither the cost of returning the product to our warehouse. We will issue a full refund for the product part of your order.
Just write to us at hello@shopgranitesetts.co.uk
You will receive your refund within 5 working days after we have received and checked the product.
3. ABOUT QUANTITIES AND WHICH PRODUCT TO ORDER
Our granite setts and cobblestones are available in wooden crates of one tonne and half a tonne.
Our online shop allows you to calculate the quantity of wooden crates you should order, according to the surface you want to cover and the size selected for that area.
We recommend purchasing 10-15% more than the square meterage measured for small areas and 5-10% for bigger projects. This will ensure that you have enough material, as the area covered by the crates may vary, depending on different laying methods, standard size deviations and wastage if cutting is needed.
If you require any assistance to calculate the quantity you should order, please do not hesitate to contact us.
Our wooden crates contain an approximate average quantity of granite setts, figures based on statistical data. Please note that our crates are sold by gross weight totalling one tonne or half tonne so in any case a fixed quantity of stones is never guaranteed, the gross weight of the crates is guaranteed.
As a reference guide only, please consider the following approximate quantities:
680/700 units per crate for granite setts measuring 100x100x50 mm; 170 units per crate for those measuring 200x100x100 mm; and 340/350 units per crate for granite cobbles of 100x100x100 mm and for granite setts of 200x100x50 mm.
Once the blocks are extracted from the quarries, those unique pieces are manually cropped and due to this hand split finish of the setts, all the stated dimensions are nominal and have tolerances of up to 10%. Some individual pieces may even be outside of those standards and have bigger deviations. The given dimensions are not exact and this particularity gives them their rustic and charming aspect.
If you require any assistance to calculate the quantity you should order, please do not hesitate to contact us.
The coverage described here is calculated taking into account a 12/13 mm mortar joint between the granite setts.
The total coverage of one tonne or half tonne wooden crates varies depending on the size of the setts selected. The meterage given should be used as an approximate guide only as our crates are sold by gross weight totalling one tonne or half tonne and final areas covered may vary depending on different laying methods or patterns, gap between cobbles and size deviations of the stones.
For residential projects, such as paths, patios and gardens, and all those places where the granite setts do not have to support heavy weights, we recommend using 200x100x50 mm and 100x100x50 mm, this being the most affordable option with a lower cost per square metre, whatever your chosen colour.
As for projects like roadways or driveways which may be subject to heavy or frequent traffic, we recommend using 200x100x100 mm and 100x100x100 mm, which cost practically the same per square metre.
In any of the available colours, the 200x100x50 mm and 100x100x50 mm granite setts are always the sizes which offer a lower cost per square metre for your project.
Without doubt, the 200x100x100 mm and 100x100x100 mm granite setts are what we recommend for use as edging stone. Its natural split finish will give a stunningly beautiful look to the drive or pathway of any home, at a surprisingly low cost: more than 36 linear metres of grey granite edging stone for only £329.
4. ABOUT PRICING
Our expertise and specialization on a short and selected product range of granite setts and cobblestones allows us to offer the most affordable prices in the market of the UK.
By importing directly from selected Portugal quarries, each specialized in a different granite, and continuously keeping an optimized stock level to meet UK market needs, we reduce unnecessary storage costs thus offering you the best granite setts and cobble stones from Portugal at the most competitive prices that you can find in the UK.
Big commercial structures and inefficient stock levels explain why you would be paying much more for exactly the same top quality granite setts that we deliver direct to your property.
Our team is made up of experienced people who have worked in sales, imports and logistics for more than 20 years. Therefore, we have the knowledge, skills and resources to bring our granite setts direct to you with very few overheads and operating costs. We pass these savings onto our customers, offering you granite setts and cobblestones from Portugal at prices no other retailer in the UK can match, whether it be online or over the counter.
All the prices shown in our shop include transport except for some more remote areas and islands in the UK, which carry a small additional fee. For more information on this, see the delivery included section.
Prices in our bulk discount section do not include delivery. For deliveries of more than 8 tonnes, we and our logistics partner focus on each individual case to make our granite setts even more affordable to any budget.
Please contact us for a tailor-made estimate to match your needs.
For large quantity orders (starting from 9 full crates), we offer you even more competitive prices by adding a discount on the product side of the order, which can be substantially lower depending on the total size of the order. Please see our attractive bulk discount offers.
5. ABOUT SAMPLES
Our samples are FREE of any charge. We do not charge for samples as we understand it is the best way to see the colour and quality of the stone. They can be requested through to our FREE SAMPLES section.
In our pack of samples, you will receive 3 small granite cobbles 50x50x50 mm, one of each colour offered in our shop.
YES of course. We understand that you may need a real size sample to get a feel for our granite cobbles and be sure of the fantastic product you are ordering, so please feel free to contact us to request a standard sample for your project.
6. ABOUT OUR COMPANY AND PRODUCTS
Our high degree of specialisation in the colours and sizes which are most sought-after and highly rated by our customers, allows us to offer the best prices for granite setts and cobbles that you can find in the UK.
Only by dealing in granite setts which reach the highest standards of quality, can we offer a guarantee of a 30-day return.
The certainty that the prices of all our products are the best in the whole of the UK allows us to offer customers our price match guarantee.
The easiest online shop for buying granite setts and cobblestones in the UK.
A fast and efficient delivery-included service.
Selected quarries guaranteeing higher standards of quality.
Optimised stock levels in the UK and Portugal which allow us to cover any orders, from half-crates up to whole containers, even with a very tight deadline.
Yes. We are concerned about labour conditions and work regulations in some countries outside of Europe, therefore by quarrying our granite setts in Portugal, we guarantee that safe working conditions and human rights are respected.
Portuguese granite is recognised as one of the best in the world, Portugal being one of the biggest suppliers in Europe to the Nordic countries as well as Germany and France.
Our delivery times for bespoke projects or bulk quantities are much lower, due to the proximity of the UK to Portugal, which allows us to considerably reduce shipping times. In addition, it decreases our carbon footprint.
7. ABOUT COLOURS
Granite is made by nature, therefore you will see some variations in the colour and different shades.
An exact match can never be guaranteed in natural granite, the colours shown on our site should be taken for reference purposes only. When using natural granite setts and cobbles, no two stones will ever be the same. The pictures are as close to the actual product as digital photography and each individual monitor will allow. If you are in any doubt, please request a free sample.
Each stone can have different shades and individual characteristics. However, some types of stone, like yellow gold, have greater variations than others, sometimes even showing grey veins, a quality which could enhance the character of your project. If you are in any doubt, please request a free sample.
It is these different shades which give a unique personality and character to any driveway, garden or patio built with granite setts or cobbles.