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Non-Hiab vehicle
Please note that standard deliveries are made with a tail-lift offload and will not be on a Hiab vehicle, so cannot be craned off.
Access to the destination
Please ensure the road approaching your property is suitable for an 18-tonne pallet truck vehicle and has no weight restrictions, there are no low hanging branches, trees or obstacles (including parked cars), which may cause damage to, or obstruct delivery vehicles.
Vehicle unloading operations
The driver will unload using a tail-lift offload and will push/pull the goods into position with a manual pump truck. This operation can only be done on a solid, flat, level surface with no grass, sand or gravel, i.e. tarmac, block paving or concrete.
The driver will try to place the pallet as near to your property as possible, but it is at their discretion, taking into consideration health and safety regulations, whether it is left kerbside, on your property or at the nearest suitable point.
Vehicle dimensions
Vehicle Delivery will be made on a large 18-tonne vehicle (approximate dimensions – 10m long, 2.8m wide and 4m high). Please check you have enough access to suit this size of vehicle at your delivery point.
Please note that redelivery charges will be applied if your access is not suitable, according to these instructions.
Receiving and signing for goods
We strongly advise that someone is at home to ensure the driver places your goods in the correct location at your property. However, if nobody is home on arrival and you haven’t provided us with any specific instructions, the driver will place your goods in what they deem to be the most suitable location.
If they determine that this cannot be done safely, they will return the goods to the depot and redelivery charges will apply.
Lead times and tracking
Please note that whilst we do everything we can to arrange your delivery in the fastest time possible, we use a third-party company and as such, are unable to affect the transit times directly.
You can track the progress of your delivery online by clicking on the link provided in the email sent to you by Palletways once they receive your goods. (Don’t forget to check your spam/junk folder).
We strongly advise you not to book contractors or builders to carry out work until after your goods have arrived as we cannot be held responsible for any unexpected delays that may occur.